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If you are not completely satisfied with your purchase, simply return the item to us (at your expense) in its original condition within 30 days of receipt for a full refund, excluding the original shipping charges. A Gift Certificate will be issued for refunds received after 30 days. No refunds will be accepted after one year. If you receive a product that has been damaged in transit, please contact Customer Service for a replacement.
Please obtain a Return Authorization # from Customer Service 1-800-733-4129 (M-F, 9am-5pm ET) or e-mail us at firstname.lastname@example.org prior to returning any item, so we will know to expect it. Packages can be returned to :
6805 Easton Rd
Pipersville, PA 18947
Please do not refuse delivery of your order. We will not be responsible for the return postage costs on refused orders and your refund will be reduced by the return postage charge.
Items being returned should be unused and whenever possible, in their original packaging with any enclosed documentation. We will issue a full refund of the purchase price upon processing, excluding the original shipping charge. If you prefer, we will be happy to exchange the item for you.
For your own protection, we recommend using a carrier that automatically insures the package for the value of the goods.